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FAQ

Booking & Stay Information

QUESTION: HOW FAR IN ADVANCE DO I HAVE TO BOOK?
ANSWER: As soon as you have planned your trip! We sometimes have last-minute availability, but in general the earlier you book, the lower the room rate.

QUESTION: IS IT CHEAPER TO BOOK ONLINE?
ANSWER: On our site, you will find a number of deals that are cheaper than the online rate, but there are certain restrictions. You can save more than 15%.

QUESTION: WHEN IS THE CHECK-IN TIME?
ANSWER: Check-in starts at 2:00 PM (14:00). Late check-in, up to midnight, may be possible subject to availability, but it is advised to contact the property in advance if arriving after 8:00 PM.

QUESTION: WHEN IS THE CHECK-OUT TIME?
ANSWER: Check-out is by 12:00 PM (noon).

QUESTION: IS RECEPTION OPEN 24 HOURS?
ANSWER: Yes, a 24-hour front desk is available.

QUESTION: WHICH LANGUAGES ARE SPOKEN AT RECEPTION?
ANSWER: This specific information is not available in the context.

QUESTION: INTERNET CONNECTION?
ANSWER: Yes, Complimentary Wi-Fi Internet Access is available in all villa types and all public spaces within Amora Ubud property.

QUESTION: WHICH IS THE NEAREST AIRPORT?
ANSWER: The nearest airport is Ngurah Rai International Airport (DPS), which is approximately a 1 hour 23 minutes drive (42.8 km) away (by car).

QUESTION: IS THE HOTEL IN THE CENTRE OF UBUD?
ANSWER: The property is a few kilometers from major landmarks like Ubud Palace, which is about a 7-minute drive (3.3 km) away. The distance from the city center is about 7.8 km.

QUESTION: ARE PETS ALLOWED TO STAY AT THE HOTEL?
ANSWER: Unfortunately, Amora Ubud does not allow any pet to stay at the property.

Villas & Child Policy

QUESTION: HOW MANY VILLAS ARE THERE IN TOTAL?
ANSWER: There is a total of 19 luxury villas with a pool , broken down as follows:

  • Romance Garden Pool Villa: 3 Units.
  • Romance Valley Pool Villa: 7 Units.
  • Romance Royal Pool Villa: 5 Units.
  • Romance River Pool Villa: 4 Units.

QUESTION: CAN CHILDREN STAY AT THE PROPERTY?
ANSWER: The Child Policy states that the property is Available for guest aged 12 Years old and Above.

Dining & Activities

QUESTION: IS BREAKFAST INCLUDED IN THE PRICE?
ANSWER: The fact sheet does not explicitly state if breakfast is included in the standard price, but it highlights Premium Culinary options including Birdhill Restaurant and Bulan Madu Semi-Fine Dining.

QUESTION: WHAT TIME IS BREAKFAST SERVED?
ANSWER: Birdhill Restaurant is open from 07:00 AM until 10:30 PM, which covers a typical breakfast service time.

QUESTION: IS ROOM SERVICE AVAILABLE?
ANSWER: Room service is available from 7am to 9pm.

Payment Details

QUESTION: WHEN DO I NEED TO PAY FOR THE ACCOMMODATION?
ANSWER: Payment of any outstanding balance is made when you check out, but payment must be guaranteed when you check in, unless agreed otherwise on the basis of the applicable rates.

QUESTION: CAN I PAY BY CREDIT CARD?
ANSWER: Yes, we accept Visa, MasterCard, and American Express.